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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Process was easy and quick
X
The amount of time taken to close the refinance was ~3 months- understand there is some impact from COVID - but this is totally unacceptable. I am not happy with some of the charges that were included in closing - this was supposed to be a zero closing loan but there were a few that were included and not mentioned to me. Same documents were requested several times and there was lot of confusion. ..
Molly was good at the end of the loan. However, there was confusion with closing numbers and it involved me spending more time with Floyd on the phone to figure it out. Numbers should be 100% before a call is made to the client prior to closing. This is the 2nd refinance with Pennymac and it was a much worse experience than the first time. I can't fault Molly for the whole thing. It was obvious the company's entire system was overwhelmed due to the extremely low rates.
As this was the first time we have ever refinanced, I would call Icenia with random questions. 🙂 She always was happy to help and took the time to answer my questions.
The entire process, end-to-end, was one of the most painful customer experience processes I've ever experienced. The only saving grace was Grace Kapaun. After over 10 attempts to escalate to Icenia's manager, I was finally able to escalate over him and work with Grace. She pulled this process back on track, saved my business, and was consistent and delightful to work with. Without her, I would have haulte the process entirely and gone elsewhere.
Besides the time frame and providing documents more than once. The service I recieved from Molly Christmas was great
Professional and courteous. Answered questions I had and helped the process!
Great service
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,658 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.