PENNYMAC

SEBASTIAN F. 

on Birdeye

5 years ago

Easy process 

DOYLE H. 

on Birdeye

5 years ago

The issues were mostly caused by Covid -19. Questions and replies were delayed because of the fact that it had to go through several steps to get to the correct person and then for them to reply back. Because of these delays documents weren't sent to the person needing them and they were requesting them again when already sent. This caused the loan not to process when we were told and had to pay 2 more loan payments that they advised we wouldn't have to in the beginning. 

THOMAS C. 

on Birdeye

5 years ago

It was an easy process. 

Jason M. 

on Birdeye

5 years ago

Rob was great. Other people who joined in during the process, another Rob or Robert and James I believe, were requesting a document several times after I had already submitted following the request from Rob. I called both people back immediately and left voicemails stating that i had already provided the information and that i was now anxious over the repeat requests and worried my application was compromised. Neither returned my call leaving me uneasy about the process. 

Clint M. 

on Birdeye

5 years ago

From application to closing, the process was smooth and super easy on my end. 

Peter A. 

on Birdeye

5 years ago

A very pleasant company to work with during a time of lots of stress. Great service and friendly staff. Recommend for anyone looking to buy a house. 

Jose H. 

on Birdeye

5 years ago

Just great service , no issues everything was very clear and easy to follow GREAT JOB EVERY ONE 

WILLIAM R. 

on Birdeye

5 years ago

Except for the length of the process Due to coronavirus, the process was smooth and clear. Bob was very responsive And helpful.  

Christopher G. 

on Birdeye

5 years ago

Blen Alemu was very knowledgeable, really caring and responsive. The whole process was easy, painless and much quicker than expected. I am a happy customer.