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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
PennyMac is very busy but when you call them or email them you will receive a message back or call back by the next day. If you call early enough you can get a call back the same day. It has been a pleasure working with them for a year-and-a-half.
A different person was always contacting me. Never follow through with contacting me when they said they would. Supposed to get overnight check and its been 3 days now and nothing.
Andrew as very helpful, the rest of the m.a.c. team not so much. I received one phone call from a member of the team who said he would check in with me once a week. I only received one call. There was a problem with the documents. Silly me, since I was refinancing a loan I had with PennyMac, I thought that all the personal information was in my file. No one on the processing team had taken responsibility to look at it, so the closing was delayed a week Andrew was great! Always responded to call
No bumps in the road. Easy and hardly effected my regular life schedule
Every question was answered truthfully and to the best of Jenny’s ability. It was a quick closing. Nothing was missing. I was given a closing cost estimate that was reasonable. I originally can for an equity loan but I didn’t have enough equity and I was introduced to a FHA Streamline. I love PennyMac and will continue to do business with you guys for all my mortgages. Thank you.
My refinance experience with Pennymac was great, and the process was very easy.
Firstly, let me say, GLENN MANALUS was the ONLY person who was able to help me get this mess straightened around. We were in constant contact and he went above and beyond his pay rate to fix the mess that was created by others. We started this process of refinancing back on June 6th and FINALLY got it straightened out, thanks to Glenn, on September 10th and closed on September 15th. Honestly, if it weren't for Glenn, I'd probably not been able to close.
Nothing special about the process. It was business and I already had a relationship with penny Mac. I would tell others how I did what I did, and That I didn’t have any issues. Therefore if they wished to contact pennymac, they would.
Kelly was a great help and communicator.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,632 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.