This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Andrew is an amazing person to work with. He responded all my questions and calls with a clear answers. Great job Andrew!
Only issue I had was the loan documents seemed to change at the last minute (i.e., the day I closed)
Andrew was very good at responding to my questions and also managing expectations.
Great experience. All questions were answered in a timely manner. PennyMac made my refinancing so simple and easy, smooth process.
Andrew Martinson is phenomenal he surpassed All my expectations he worked through the 12th hour to make sure that everything was ready and on time. With the workload that I imagine he and everybody else that's doing refinancings today has it's amazing that he was able to do such fantastic work. I couldn't say enough about Andrew when I do my next refinance will definitely be with PennyMac and I hope I'm fortunate enough to have Andrew as my go-to guy. I also want to thank Natalie Navarro
Returned calls Was biggest problem Then dealing with several people so things were not clear Was supposed to be no cash at close but there was
Paulette Wiley was exceptional!
I was left out of the loop for most of the process, I couldn’t get ahold of anyone and no one would call me back. Sandra Benavidez was the worst employee I’ve had the experience of working with. No one could get on the same page and convey information to each other. Even when she said she would CALL my realtor instead of email her she still didn’t do it. Sandra told me her boss would be giving me a call and I never received said call from the boss. Need more room to explain bad experience!
My loan agents Ruben Ruano and Sandra Benavidez were amazing. I could not ask for better service or advice in the mortgaging process. They both were very patient and accommodating. They both made this experience a happy memory for me.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 47,983 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.