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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Working with Penny Mac has been great. Fast , friendly and efficient.
Juan was awesome! The process of working with him was great! Juan's support that he was leaning on, specifically the Appraisal team, was ABSOLUTELY TERRIBLE! They were supposed to call. Still no call! They were supposed to help, still waiting. Their lack of follow-up, communication, and performing their duties poorly, cost me money! Thanks to Juan... the rest needs to be reviewed and those issues need to be addressed. I could use a phone call, but I am not holding my breath.
Juan is a nice person but the communication was lacking. Often times it would be very unclear what the next step in the process was. I would call and not receive information back promptly. I understand it is a very busy time due to the interest rate environment currently but as you're aware there are time sensitive deadlines. The process would not be explained clearly and concisely. Oftentimes, I would get a back story when I just needed to efficiently be informed the facts.
The only problem arose on the signing date when the notary arrived. The paperwork stated one figure we owed and we were told over the phone a different figure. We still have not heard back which figure is correct.
Information was given and questions were answered in a timely manner.
Very fast and efficient!
The process of refinancing with PennyMac was one of the most clearest, honest and painless process that I ever experienced. I would definitely recommend to others.
Ben and Erica was very good whenever I needed something they responded very quickly I have never Had a closing that Went so smooth Thank you for making this happe
Took too long to close and seemed a bit unorganized in some aspects
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,658 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.