PENNYMAC

GLENN T. 

on Birdeye

5 years ago

Constant change in closing figure by underwriting left the process stressed. Ivonne explained aftwr show was provided and answer from underwriting. Note Please make sure my old mortgage shows paid in full. I recieved a call seeking a payment after i closed Thats unacceptable not ivonne fault 

MARTIN VAN A. 

on Birdeye

5 years ago

I think the minor errors and communication were impeded by COVID and time zone difference. Otherwise a very good product and service. 

FERDINAND KRAUTH S. 

on Birdeye

5 years ago

Our experience with PennyMac was great! Even though there were bumps along the way, they handled them very efficiently & fast! We were pleased to work with PennyMac. 

John E. 

on Birdeye

5 years ago

The process was so easy. It was a wonderful experience. We closed sooner than we expected. Ms. Jennings was awesome! She was very informative. We would recommend PennyMac to our friends and family. 

Emil S. 

on Birdeye

5 years ago

We were hoping the process would be completed 4-6 weeks. Our time frame was much longer. 

Earl O. 

on Birdeye

5 years ago

Good Communication from start to finish 

MICHELLE C. 

on Birdeye

5 years ago

The process was easy enough to follow. I was very happy to do the closing at my residence. The agent kept me informed and promptly return phone calls and emails. Four stars. 

Janelle C. 

on Birdeye

5 years ago

Documents I provided were requested for again. Sometimes my emails went unanswered and I needed to email again. The processing agent did call and email me with status updates which was good. Some of the final closing costs were rolled into the principal which I had asked to not happen but I didn’t want to delay closing so I just accepted it. 

Larry W. 

on Birdeye

5 years ago

Jannette kept me informed through out the process. She did it in a pleasant and competent manner. It was great doing business with her