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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The loan processing agent was not helpful, often antagonistic, did not provide requested information when asked. Closing documents were done improperly by PennyMac multiple times and resulted in significant delay in closing. I had to go through significant effort to contact PennyMac in Order to get the loan closed. I was not reimbursed for the cost of the delay. I was not informed of the cost of the points for the loan. I had to go through customer service multiple times. Terrible.
You guys ROCK quickly got me closed at a great rate with very minimal hassle ! My loan was a va streamline that was smoother then I could have imagined Thank you to the whole team !!!
Great customer service!
Both Jason Staples and Christopher Cruz were very easy to work with and helpful. They answered all of our questions and made the process as painless as possible. We would absolutely recommend them to our friends.
Rob G, our loan originator is so prompt in updating us where we are in the loan process. Thank you!
Once direct phone communication with Blen was open after months the process was better. Communication with originator Joseph was awful, not accurate, no communication so many times, inaccurate communication plain False communication. Blen did help clear up some of this information once we spoke to her in the phone.
The process was quick.
Good
I had a hard time getting in touch with anyone to ask questions. There was no representation at the closing. Only a notary that would not answer any questions we had. I didn’t feel comfortable and confident during the closing because of this.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,115 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.