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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I refinanced with another organization and it took over six months to close the loan. The team at PennyMac was so helpful and timely. The whole experience was pleasant. I would recommend PennyMac to everyone I know. Keep up the good work! I give PennyMac 5 out of 5 stars. Rosanne
Nichole did a excellent job communicating with me thru out thru out the process. Everything was done on time so thank you
I really like the team and my agent when I had a questions he were returned my call or answered my Right away and we keep me informed on everything step of the process I am really happy with the service
The whole experience was great and Lauren made it easy.
Very grateful how the team from pennymac was helping me to closed my loan, it was easier than I expected. Very recommended!
Thank you
There was misleading information given, Nicholas did not even know which customer he was communicating with. Had no shows with notary was told wasn’t the problem of penny mac. When dealing with the supervisor Ron O’Neal was Never contacted back by a supervisor. Settlement was a month later then it should have been. Very unpleasant experience with Nicholas Guerrero and Ron O’Neal.
We didn’t feel that Caprecia was a great communicator. The feeling in her communication with us was like calls were a formality and she was just checking the box. We didn’t feel like our questions were answered adequately and timely. We felt Caprecia talked down to us at different times. The initial loan agent was great to work with and the closing notary was pleasant, but the in-between was painful and we’re glad it’s done. We’d normally recommend PennyMac, but the MacTeam needs attention.
In regards to Marques, there was a difference between the amount on the closing costs he sent to me vs. What actually happened. I emailed him twice with no response. Not a big deal, I just wanted to understand. The original loan officer, Carol Dion was excellent! She made it quick and easy. I understand Covid makes it difficult, but I was just frustrated 😞
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,115 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.