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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Overall the process went pretty smooth. The loan application / approval process was quick and informative. The online system was easy to use. I received good communication throughout. I was a little surprised that I wasn’t offered a choice in Title Company, as that caused a few day delay and is no longer local for me, but otherwise my experience throughout the process was great.
You suck
zero hassle, lowest rate 2.25, quick and easy re-fi.
Drew was awesome, very communicative and helpful throughout the process. We enjoy having PennyMac as our home loan company!
The only thing I like about this transaction was the interest rate. Which to be honest, I could have received from your competitors, had I just try. I will most likely never refinance with you. With this level of service you are destined to be the next CountryWide Home loans. We all know what happened to them!!!!!!
The truth not lies. I want some one to contact me now to fix the complete mess.
The process was as simple and easy as possible. The process was much faster than I anticipated. The representatives were always friendly and helpful with any questions.
Rachel was great to work and answered all of our questions. Everything went smoothly and we closed sooner than expected.
On several occasions I uploaded documents and weeks later was told they do not have them only to go find them myself in the portal provided by PennyMac. When I asked for clarification I was told to not ask that they would let me know when something was needed. I attempted to contact the manager but sat in hold for 2 hours with no contact. It took 2.5 months to close. I understand about COVID but a lot of my delay was due to poor management of documents and poor communication.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,632 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.