This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Matt was great at communicating an working around my hectic schedule. Especially working from Home great asset for yalls team thanks to Matt an an the penny Mac team
I had a great experience from being to end with PennyMac. It's been refreshing to work with a company that has great customer policies and great customer service reps.
I was asked several times for documents that had been previously supplied. The notary handling my closing was sent my closing documents & contact information 6 hours prior to my closing appointment. The final amount owed at closing had changed from the information I had access to on the PennyMac website. My cashiers check was now for too much. This should have been a pretty simple transaction since I was refinancing an existing PennyMac loan, but it took over 90 days.
Brandon was thorough and followed through on questions and made sure I understood documents and time frames. Very helpful and detailed.
The loan process went smoothly and all the documents were accurate.
We were not informed by our loan officer that we have to pay closing cost fees the escrow officer went to our house did the closing and asked for closing cost. technically before closing loan officer will emailed us in where to Pay/wired money Miscommunication and the instructions are not clearly addressed
It was just easy from start to finish. The communication was good, the system to sign documents electronically was easy to navigate, and the people we're great.
The whole process went as smooth as possible. I liked receiving weekly updates by phone to let me know what was going on each step of the way.
I just want to make sure that the new Loan and the old loan that was paid 319618 is right because I made a payment on September 1 and the new principle was 318989 so where did the 700 more come from?
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,317 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.