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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Vonnye, helped to ensure the process was smooth and we had everything in order for closing.
We started the loan process in May - we kept having to provide bank statements because the loan kept getting extended. It felt like every month we were asked to provide the same documents. It was a hassle to constantly have to provide additional documents. On the other hand, we did get a good interest rate, so it was worth the hassle and time.
The whole process took 5 months - way too long. Several documents were requested more than once. I suppose most of the issues experienced were mostly because so many involved were working from home, and therefore not getting the normal communications. I chalk up my unpleasant experience to COVID. But Pennymac did not manage these crazy circumstances well. Be all that as it may, the process eventually was completed, and I write it off as water under the bridge.
I didn’t answer “excellent” for all questions for the following reason. I was locked in on a quote July 2nd and after the long weekend, July 7th, my quote had changed. No one in the company could explain it whatsoever and I spent weeks trying to get an answer that never came. This was not with Caprecia, this was my first agent who left pennymac during my loan processing.
Absolutely pathetic experience.. And i will be extremely upset if you had me sign some documentation to request the closure of My home equity line of credit.
Very professional and informative, my experience with PennyMac was exceptional. I'll be very proud to continue to do future business.
Our refinance process with Penny Mac was a quick and smooth. There personnel are extremely courteous and supportive. Ms. Gilbert, our closing official is awesome. She was attentive and while the process and some corrections to the final closing where being made, she kept us informed. We will defiantly recommend them.
Great experience and fast. Best refi I have done. Really liked the closer who came to the house. Kudos to your selection of closers.
Since I was already a Penny Mac customer the process was super easy
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,632 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.