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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Quick and easy refi process.
Penny Mac has been awesome the 3+ years we’ve used them. Or are they using us? Anyway just refinanced with them in record time - great rate.
The customer careers great. Jessie Coral and Jennifer Ovando were both fantastic. PennyMac should be glad they’re on the team!
Christine was awesome. It took my payment down $20 a month.
The experience with the PennyMac team was great but the closing attorney was very unprofessional, late, rude, condescending and manipulative.
This is limited to 500 words. Can’t fit all the crap that happened in 500 words. Just typed out an entire paragraph for nothing. Although, that pretty much sums up how this entire loan process has gone. I’m done with PennyMac.
Communication through the portal is not very clear. I’d have to check daily to see if anything was needed. I didn’t get email or phone call about uploading something unless I had not gone in to check. Had to upload documents multiple times. My agent asked me to send sensitive documents to her by gmail account. Communicating through the phone was annoying because there was a huge delay once something was said. My loan kept changing even up to the day I signed documents.
Took too long to close, the new loan is not reflecting the last payment PennyMac took from old loan. Still don’t know if the last payment to the old loan will be credited to the new loan. Pretty frustrated, in all honesty.
Jerica and Erik were awesome to work with
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,115 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.