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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My experience with Penny Mac was very frustrating. I had multiple requests for the same information, inane requests such as written documentation to prove there were no HOA’s for raw land that I owned and requests for information that was not available such as my hand written signature on my tax returns that were done by e-sign. I spent innumerable hours chasing after documents that were unnecessary. I had excellent credit ratings and financial assets. I will never use Penny Mac again.
PennyMac and our loan processor, Sarah, were awesome. Sarah went above and beyond all expectations to make sure our refinance went smoothly and answered our questions with clarity and incredible expertise. We received an awesome interest rate and the loan refinance process was incredibly stream lined and quick. Overall, we really appreciated the ease the process took at every step and we strongly recommend using PennyMac.
It went very smoothly from the first call I made until I signed the closing documents. Every person I talked in every step of the process was professional, courteous and patient with all of my questions. Finally, my loan was closed faster than I expected. Kudos to the team that handled my loan!
great
Streamlined straightforward experience . Appreciated Kyles communications. Thank you
Super easy and efficient
went very well
The penny mac team made the loan process easy to understand and explained possible options clearly.
Process was easy and secure. Would have been nice to have the same person all the way through the process from inquiry to closing but each person introduced the next person and explained their role in the next step of the process. Emails and calls (often voice mails) were helpful with follow up communication.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,798 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.