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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My main issue is not getting a direct email or phone number to contact my specialist. It was easier to wait for her to call me. I had issues signing a document because it locked up. I missed the instructions on what code to use to unlock the document. Not Lauren's fault. She couldn't unlock it and in the end we just didn't unlock it. It ended up being a non-issue but overall, in my whole experience with the process, I didn't think it was "great."
Great experience from start to finish. Each representative I worked with from PennyMac was very professional, knowledgeable, and helpful. They truly made the refinancing process a breeze.
Sandra was very amazing and very helpful in this loan process. All my questions were answered promptly. My overall experience was great as expected. This is my second time using PennyMac and will count on them for any future purchases.
Overall I’m happy we did the refinance, but before the closing, there were some last minute changes that I wish had been handled differently.
Making sure your returning customer's get the best rate possible and if not advise them on how to get the best rate by waiting and improving their chances later.
Some of my documents were not accurate. My initial loan disclosure document had a payment of something like $17K. That type of error seems like something that can easily be fixed but for some reason it could not be fixed until a loan officer is assigned? I had to call about this a few times. I also asked if a certified or cashiers check was needed prior to closing and was told no. However the loan closing almost didn't happen because a certified/cashiers check or wire transfer IS required.
Everything Went According to God's Divine Will, and We're Satisfied!!!!!!!
From my application to the close of the loan and every point in between, this was a very pleasant and smooth experience. Thanks, PennyMac!
Thank you for a easy, great closing experience
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 47,986 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.