This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Issues with closing dates and paper work.
Considering covid in the process it was a pleasantly pleasing process
Regina law always call me back in a prompt manner
Regina was fine. The rest of the system was very slow and I don’t believe Regina was always supported in the way she should have. 3 months for a refi with no appraisal, no tax docs etc is unacceptable.
The refinance process was well explained and all my questions were answered promptly. I received a very competitive rate and I would definitely recommend PennyMac.
Better communication from loan officer. Donl't make promises you can't keep. Don't say things about loan costs and out of pocket charges and then not commit to them. When a customer calls you, texts you and emails you with request for information, call the customer back. Don't have multiple people call the customer to set up a closing date when the customer hasn't even seen the fact sheet on his loan. All in all, the end result was great. It was just a bit messy getting there.
I have comments but not for public posting.
I cant believe how simple and quick you made this whole process. I have refinanced other home loans in the past and this was by far the best experience from ease with the use of the internet to sign documents to you arranging a notary to come to my home to sign closing documents. if I had known it would have been so easy I would have done this sooner. thank you for your expertise and fast service.
Very pleased with level of service and end results, overall good team to work with. Closing was a bit long but in the end it worked out.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,655 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.