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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Ciesta was excellent to work with, easy to talk to and always returned my calls promptly. I really liked being able to sign papers at home.
Elizabeth was outstanding. Always there answering questions the best she could. But the loan officer was impossible to get ahold of. The process started out good & ended somewhat smoothly & Elizabeth was outstanding & did all she could. But the loan officer made it confusing & it makes me question how it all worked out. Im close to payment I wanted & got interest rated i wanted so Im not really upset but not sure if money got lost somewhere either. Cause the math doesn't add up to me.
The process took a lot longer than I expected and a few of the same documents kept getting asked for. I am currently still waiting on my funds to be disbursed to me, and a couple loand still need to be paid off, which is aggravating. All in all is was a good experience but these few things really stressed me out. I also felt alot of pressure to get repairs finished by a certain deadline, which in not fault of my own, I was at the mercy of a few contractors.
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Justen was very responsive and reliable when I had questions. Other than the closing being pushed back a week, everything was exceptional.
Very professional and quick to answer questiins
I was supposed to close on 9/9/2020. Complications everyday. There was always a problem & they couldn’t figure it out. It was 9/16/2020 before we finally closed. Nobody knew what the problem was.
The process was exceptional and pleasant. Both Marica and Andree did a superb job keeping us in the loop throughout the process. It was a very seamless transition and the best teamwork I have ever experienced. Great job!! The Family and friends will always be a Penny Mac’s customer. Thanks!!!
From the beginning agent, Chenette, was professional and thorough In explaining the process. Kristina was also professional throughout the entire process and was easily accessible by phone for questions.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,655 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.