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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Our loan began with Thomas in Florida who was great and even worked on Saturday to get the paperwork processed. Then I began working with Ivonne Cordero who was so pleasant to deal with and explained everything as we went along. She kept me informed weekly and if I had any questions I would call her and discuss them. She was always available or if I left her a voice mail called me right away. I can't believe how smooth the refianancing was processed. I'm very pleased saving a $100 per month!!
Edna was a real big help. She was quick to contact me and and let me know how the loan was going. Everything went really smooth and quick. Thanks Edna and the whole loan team.
My closing agent was helpful through each step of the process. She answered all my questions and was attentive to the whole process. Additionally, I closed on the target date and the closing was exeptional. Thank you Penny Mac.
Understand that no one really recommends things like this to others.
I've been a PenneyMac customer for a few years and have never had any issues. My refi went off quickly with no problems. I only had to speak to 2 of my team and any questions were answered accurately and promptly. Saving $400 a month is huge. Time for a new car.
The process was smooth and everyone I dealt with was very helpful.
Our loan officer, Anna Eng, was terrible to work with. We needed someone who would contact us or call us back when we left messages or emails and she did not do that. She even claimed our emails were going to junk. Her manager Stephen Cadigan was equally as bad (we still have never received one communication reply back after several we sent him). We did not close on time pushing back several things we had planned causing a lot of rescheduling and issues on our that were still dealing with.
They always stay in contact with us about everything. If we missed a call they made sure to leave an accurate message of what they needed. They also made sure that they were actually talking to the home owner.
Easy process
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 47,986 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.