PENNYMAC

EDWIN O. 

on Birdeye

5 years ago

Thank You 

WADE J. 

on Birdeye

5 years ago

Hermes is a great guy and you should keep him in customer-facing positions. He was honest on the process backup and very helpful. I would work with Hermes again. PennyMac, however, seems to be a mess. Sure, rona and the low rates caused a perfect storm of lots of customers that were hard to serve. What I don't understand is why my refi (simple, no cash out) had to take so long. You're the lender! You're just changing a rate but you can't get out of your own way. You requested all.... 

Stephen P. 

on Birdeye

5 years ago

Great experience 

BRANDI P. 

on Birdeye

5 years ago

Everyone was pleasant to work with, expectations were clear, and all my questions were answered immediately. By far my favorite experience with refinancing and home loans process. 

RAYMOND S. 

on Birdeye

5 years ago

Juan Cueva was a pleasure to work with. 

JOHNNY T. 

on Birdeye

5 years ago

Everything was communicated clearly and quickly. The agent way friendly and helpful in all actions. 

Jose M. 

on Birdeye

5 years ago

The time to process the loan was a little excessive but I’m assuming it was because of low rates at this time. 

RICHARD W. 

on Birdeye

5 years ago

It was a pleasure working with all of the folks at PennyMac. especially Elizabeth. 

Alison S. 

on Birdeye

5 years ago

I liked the constant updates about what was happening and what was expected of me, both in person by phone and on the website.