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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I really appreciated the communication that I received from Jennifer. She made the entire process go very smoothly.
Buying a home can be a very stressful process and having an experienced, technologically advanced mortgage company through the process makes the home buying experience that much less stressful. I would highly recommended going with pennymac!
Service was great
The direct number of contacting the assigned specialist Jericha works really great, including email exchanges of correspondences greatly help and the notary during closing, all made the whole process excellent. Thanks and keep up the great job!
Great job
cool
Not one of my emails were answered through the whole process. I tried reaching out to Shay multiple times, especially the last day to get clarification, even tried to reach out to her manager with the number provided in her voice mail - which did not work. She was terrible - i would like a call from Customer Service regarding this closing. My husband is also going to reach out to the VA to let know know about the service received.
Although we didn’t close on the appointed time and date, PennyMac made up for it in a very generous way. Which left us surprised, pleased & very happy.
I had 2 versions of loan estimates, followed by 2 loan disclosures and the closing docs that I signed still had different numbers. A few days after closing I received yet another loan summary with a different total because the impound account was removed. I had to reconcile the numbers against my own spreadsheet each time, wasting hours of my time. I sent several emails with questions about the changes but never heard back.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,661 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.