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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
By far the simplest streamline refi I’ve ever done.
Most of refinance process was fine, but took way too long. Info about ways to provide funds to close loan was not communicated till day before signing, causing us to scramble at last minute to get cashiers check. Notary did not call until day before signing after prompting from us to PennyMac. After scheduling signing appointment, there should have been better communication about exact funds to close & contact information of notary. Also two documents were missed, causing second notary app't.
I’ve communicated it multiple times by email. It almost couldn’t have been worse. At least Emeldo came in at the end and got things finished up, but the process as a whole was the worst I’ve experienced in five decades working in real estate.
Our closing did not happen on the day it was supposed to and NOONE contacted us. Michael Johnson answered on a Saturday but nothing still got done. Had to reschedule a month out and my husband lost job funds because of this inconvenience. Also didn't appreciate being told by Sirrena that "you can back out if you're not happy with the process and the closing costs changing." We only continued on with the process because of Michael Johnson and his professionalism from beginning to end. KD Rogers
I'd like to thank Michael Felton and Corey Goldman for helping me with the refinance. They were both very supportive and professional.
Amazing and fast customer service! Made closing such a breeze.
Good service -- but I do not post reviews on social media due to privacy concerns.
Timing and accuracy is everything! That's what was given from PennyMac Loan Services.
Our closing process was went super smoothly and we were able to close on time. We appreciated the clear communication from everyone involved!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,795 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.