This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The loan process was very easy and quick. No surprises. The communication with the team was friendly and well informed. It is a pleasure to do business with Penny Mac.
I do not know that it is fair to place the blame of our frustrating experience on my agent; there seemed to be system issues. It seems likely that there were issues with receiving emails, processing documents, or simply over-worked staff due to the inherent challenges of working from home. Offering additional support or changes to the system may be necessary to improve services. I did not receive responses to emails, I had friendly personal exchanges. I had to push each step to close the loan.
Rachel did an excellent job I n this whole process
The loan application approval and underwriting process was very smooth and professional. The amount of information requested was very reasonable and when I called for assistance the response was timely. The only criticism I have is that I did experience some difficulty in completing the electronic forms.
Wonderful experience
From start to finish, everything was great! Love, love, love Andrew. He was awesome, always answered our many questions via phone and emails. Our notary person, Ashley was great! She was on time and had everything ready and marked. She was sweet, friendly, professional and extremely efficient. I can't say enough great things about both Andrew and Ashley.
Robert kept me informed at all times
At the beginning i didnt have a good experience with the specialist that was handling my loan but after a few months they change it for Vonnye Wade and she was GREAT! she was communicating all the time with me and responding all my emails! She was always in contact with me! Im so thankful i was able to closed with her!
From day 1 Kristen and team made many things go right as rain. They truely are a blessing! If you're looking for no hassles & an instant response when buying a home definitely ask for them! They won't rest until you're happy! Thanks so much Team!!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,662 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.