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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Mejia was very professional and patient. Enjoyed working with him. Previously, someone did not process my loan and had to restart the process! Uy when mejia Was assigned to my account, he exhibited nothing but professionalism and patience with me. Greatly appreciated it!
The overall process seemed longer than expected when compared to friends starting the refinancing process at the same time, additionally although the rates were “good” and we went with because our existing loan was currently thru PennyMac thinking it would streamline the process and make easier and faster, in hindsight I probably could have gotten similar results and a lower rate by doing my due diligence and shopping around. I am not unhappy with the overall scenario, it just wasn’t optimal.
Very easy process and closed quickly.
Prompt, professional service; everybody involved seemed eager to please.
The first loan agent called me back within 5 minutes of me leaving a message, he was AWESOME! He spent close to 4 hours on the phone with me thru the whole process. He made sure that he left no stone unturned and he was incredibly well versed in what everything meant and how it was to be properly placed in the application . The next agent, Nathan, was prompt with all communications and even called me back when I had questions about the loan. Wonderful customer service all around!
The process was really quick and easy to communicate with our loan officer. Very satisfied with the whole process from start to finish. Thank you PennyMac.
Carlton Blood made it great. He was easy to communicate with upfront with clear, accurate information.
Covid may have hindered process, but working harder to communicate from the start would have changed things 100%.
This process was super straight forward. I don’t recall having any surprises, and most importantly, the process didn’t waste our time in any way, which is great because we are super busy.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,113 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.