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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Franky did a TERRIFIC job. more like a 7 on the five-point scale rather than just a 5
Great
First of all communication from the start, a reply to calls or email, which i never received either in any kind. Customer service "reps" and "managers" that actually cared about their customers, and getting documentation right the first time, not closing two months later. Try to breed a crocodile in the wild would of been easier than the mess we went through to do a simple refinance! I am utterly disappointed with PennyMac and your so called "team" of professionals, that were down right crap!
I was told by Kyle in a recorded conversation that if I closed before the 26th of August I wouldn't need to pay my August mortgage payment.. I called Pennymac 3 days later because I kept receiving calls and I found out that August payment was due and outstanding. I emailed Kyle twice concerning this matter and I left voice messages I'm yet to receive a response from Kyle. The money I used for the refinance closing was the money to pay my August payment and my account was reported late.
Jason was very patient, courteous, and followed through any time I had a concern or question
Tami and Pia were great!
From the outset, the service that was received was exemplary. All of my questions about the process as well as any concerns were addressed quickly and more importantly accurately. This is how customer service is done! Thank you for a painless experience
The service was great. The funding was the problem and we had several notices that we owed the August 2020 payment. Then we had a notice that said the old loan was paid off and we needed to pay our own taxes and insurance. These issues were cleared up by a few phone calls. One thing I wish we had was the phone number of the Title company or agent, or they had our phone number or both. During the corona virus 19, it was more difficult to call the Penny Mac since the lines were tied up.
Overall, the experience was excellent, except for one thing, and the response to that one thing bothered me. Our closing documents had an inaccurate address on them - the whole packet. And the loan closing agent, instead of just fixing them, thought it was more proper to dismiss the public notary who pointed that out to us. I thought that an absolutely uncalled for reaction.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 47,986 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.