PENNYMAC's cover image
Claimed

This profile has been claimed by the business owner or representative.

PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

Get directions
WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.447,986 reviews
Select a rating
MICHELLE M.'s profile image
MICHELLE M. 
4 years ago

Lori and Quintrell were beyond helpful in making this process easy. They were helpful in answering questions and responded quickly to make sure I had the answers I needed to move forward. Thank you for your patience throughout the process. 

WILLIAM B.'s profile image
WILLIAM B. 
4 years ago

The process was easy and fast. The entire team was totally professional and quick with responding! 

Dyan R.'s profile image
Dyan R. 
4 years ago

Fast, accurate and polite service from all communication with Penny Mac people. A++ 

Dawn I.'s profile image
Dawn I. 
4 years ago

From the time I called Penny Mac and initiated a refinance loan I was treated with courtesy and respect. Not only with my time but with all of my questions I have asked( there were a lot of questions) . I always felt that the Penny Mac team were behind me 100%. 

David G.'s profile image
David G. 
4 years ago

We've processed two loans with PM this year – I have been duly impressed with the quality of people and their competence all throughout both processes. Both times the initial person who helped qualify us was brilliant, engaging, and helpful, then, the person who guided us through the process was courteous, helpful, and prompt. When my initial mortgage was bought by PM back in 2015, I thought, who are these guys? Every aspect of my experience with PennyMac since then has been excellent. 

Merrill K.'s profile image
Merrill K. 
4 years ago

Great experience overall. 

Dale J.'s profile image
Dale J. 
4 years ago

Pennymac representative provided quality customer service. My experience during the refinancing process was very satisfying. 

Ashley F.'s profile image
Ashley F. 
4 years ago

Great communication with all my questions and concerns. They were very helpful. 

Nicolette D.'s profile image
Nicolette D. 
4 years ago

PennyMac refinance process was easy and the loan team was very efficient! 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 47,986 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open on Monday at 6:00 a.m.