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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The initial dialogue with the Loan Officer was very efficient, accurate and straight-forward. Unfortunately the support staff did not follow through with accurate responses. Disclosure Statements had to be revised four times, and the final Disclosure Statement that was provided on the Closing Date was still inaccurate, but I reluctantly sign anyway. During the last two weeks of the process I had multiple conversations with John Buchanan to continually correct his mistakes. Very frustrating.
What would have made it better? -Communication on a regular basis, not every other week when it was often too late to resolve any issues. -Attention to detail, there were basic items that should have been caught when documents were requested. At every level of the process items were missed and it was not brought to my attention until I asked. Frankly, I'm surprised you are an actual bank and that I have to pay you thousands of dollars.
Faster communication when questions are asked would be great. I would also have preferred to have been able to speak with Jason over the phone rather than through email.
Everyone I spoke with was very nice and answered all my questions. And also explained things that I did not understand.
I didn’t answer “excellent” for all questions for the following reason. I was locked in on a quote July 2nd and after the long weekend, July 7th, my quote had changed. No one in the company could explain it whatsoever and I spent weeks trying to get an answer that never came. This was not with Caprecia, this was my first agent who left pennymac during my loan processing.
Jason was awesome.
From start to finish 22 days using only my cell phone my alarm processor was very patient and very accurate with his information regarding my refinance couldn’t ask for anything more.👍💥
My experience was great. All personnel involved with my loan process were knowledgeable and very professional. Thank you.
No communication for day/weeks at a times. No level of perosnalized service continuity. Loan officer and processor unresponsive often. Had to escalate to manager then would get call backs.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,662 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.