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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My refinance journey started with my loan rep Jason P. that gave me my quote. I felt like he was very upfront, thorough, and knowledgeable about the entire refinance process. He worked hard to earn my business. Once I agreed to the terms the PennyMac Team walked me through the paperwork I needed. There were slight delays, but only a few days which felt like weeks. However, we made it through the long spells and everything worked out just as promised. Charles H.
Thank You
Communication was awful. The company knew we wanted and were prepared for early closing, but seemed to purposely string us along for weeks. We felt like we were guiding the company instead of them assuming their proper role.
Everything went fairly smooth. It was ok as closings go.
We called, about a VA revision and it was done in record time. Thanks.
We love you PennyMac you are the best!!!! Never want another lender. You are my favorite.
Everyone i spoke with had the answer to any questions i had. The process was smooth and simple. The only issues we had were with communication, and i would blame that on people working remotely due to COVID.
Only complaint is the cash back on the loan estimate wasn't what was expressed. I attribute that to a 2 month lag in the first payment on the refinance based on the closing date being at the end of the month. Would've been nice to been made aware of that. 2k cash back was expressed. 800 is what was on the closing documents. Disappointing but I'm sure there's a reason.
She was kind, considerate, informative, polite and caring. She took the time to explain and answer any questions without making you feel like you were inconveniencing her. She is the type of person more companies need. She made the experience painless. She needs an award for being a good person
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,111 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.