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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
It was difficult to get in touch with a loan officer., I had to deliver the same documents more than once without additional explanation. , I felt like I had to do all of the work. , It was difficult to obtain answers to my questions.
Great
Great
POOR customer service! After submitting my payment, it was confirmed, and somehow didnt process. Called to speak with a live person to dispute the error considering it dropped my credit score drastically. The gal that answered didn’t speak English and was driving in another country. She refused to connect me to management! She then pretended to not be able to hear me. Absolutely ridiculous!! Another negative is that online account access hasn’t functioned in a year and still doesn’t work!!
Business response:
Hi Kayla - Thank you for your feedback. We'd like to learn more about how we can improve your experience with us. If you're interested, please text us at (805) 716-6348. Thank you. Standard text messaging rates may apply*
It was difficult to obtain answers to my questions. , My loan terms were not what I expected. , It was difficult to get in touch with a loan officer.
Paulette was wonderful. Excellent communication throughout the entire process...AAA+++
Great
Liem has been so outstanding and my rock throughout the process. I want to say that everyone that has helped were amazing. Thank you so very much.
Great job keep up the good work very pleased with the people they work with for my refinance
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 49,164 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.