PENNYMAC

Joseph C. 

on Birdeye

5 years ago

Andrew was very good at responding to my questions and also managing expectations. 

JEROME R. 

on Birdeye

5 years ago

Great experience. All questions were answered in a timely manner. PennyMac made my refinancing so simple and easy, smooth process. 

Stephen S. 

on Birdeye

5 years ago

Returned calls Was biggest problem Then dealing with several people so things were not clear Was supposed to be no cash at close but there was  

Anika D. 

on Birdeye

5 years ago

From beginning to end, my loan processing team were like a friend giving me financial advise. The response time was excellent. Mrs Taylor and Mr Ligon are very valuable assets to this company and their customers. I would definitely have them take care of my business anytime. 

Wanda G. 

on Birdeye

5 years ago

All representatives involved in the process were knowledgeable, pleasant, and prompt. They made our ability to refinance easy and stress free. The professionalism throughout the entire experience was appreciated. 

PAULINE Woulard H. 

on Birdeye

5 years ago

It took a very long time to close the refinance. There was some confusion between PennyMac & the people who prepare the loan documents. 

David K. 

on Birdeye

5 years ago

The entire endeavor was messed up and needlessly complicated. The title company did not communicate with my HELOC lender and set us back months. I was forced to constantly chase down both pennymac representatives. My emails and phone calls went unanswered. Twice Regina said she had an emergency, which if true should have been moved to another representative. Many times I was in the verge of changing providers. I will not willingly use Pennymac again. 

Adam R. 

on Birdeye

5 years ago

Easy and smooth refinance. 

Brian H. 

on Birdeye

5 years ago

Everything was great as far as the people go! The refinance cost itself I wasn’t a fan of, but from a customer service standpoint 10 out of 10 for everyone!