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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The process was smooth, accurate, and extremely fast! Thank you!!!!
COMMUNICATION!! I get we are in different times right now and people are working from home. I also understand my loan officer moved to a different position. When calling you automatically go to an automated voicemail. I would recieve a phone call late in the evening, and return the call right back and never get a reply. I have emails I have sent and still never responded. This was a complete joke. My wife's social was incorrect on all documents and still not fixed. Someone return my call!
Carolyn was great to start off. Always prompt and responsive. My bad experience was not her fault at all. The issue is there is a disconnect between them and the reviewers. Last minute I was being asked for documents that take time to get. Also I started off with Daniel and he was in communication with my real estate agent. Then, further into the loan process he fell off and Carolyn took over and my agent not aware was still reaching out to Daniel and not getting a response. Also had an issue wi
Christine was very accessible and she either answered my calls directly or called me back promptly to answer any questions I had. She was great through the process.
Kyle was absolutely wonderful! All of my questions were answered expeditiously! I called, he called back. I sent an email, he responded the same day. Please note, I reached out before and after traditional business hours. I would recommend Kyle to my friends. He is very responsive and very professional. He made me feel I was his only client!
Jami manning was great to deal with! She was polite and very responsive to all of our Annoying questions. Thanks for everything Jami. Tiffany Tyson-Jones was also great deal deal with. Over all great experience.
It was a great decision that i chose to refinance with PennyMac. The whole experience was very smooth, from getting a quote to closing. Kyle was very prompt in keeping me updates and answering all my questions throughout the process. It was a pleasure working with the whole MAC team and i look forward to working with them again in the future.
Jason was very helpful and patient with all the questions I had. He also responded to me when I had questions very quickly. Great service!
Clear lack of communication with the whole org. Closing documents were incorrect multiple times. Closing date was a month longer than initially quoted, causing me to pay a late fee on my mortgage, for which i was assured would be refunded and never was. Tiffany is also quite rude, talks very fast like she is trying to get you off the phone as fast as she can. Absolutely horrible experience. Also, where is my late fee i was promised would be returned?
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,665 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.