This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Overall great experience. The process was completely digital which I loved. Thank you’
Communication was trrrible. Responding to my calls, emails and voicemails was majorly lacking with most everyone I dealt with. Finally after nearly 4 months of waiting and having my sign date the next day, one detail changed on their side and completely stopped the process, delaying over a week, without any options to continue forward, until I came up with a way, in which the second sign date was made 20 minutes later. Would not recommend, regardless of rate environment
It was a straightforward process. Floyd and Nathan were flexible and provided support even in the COVID19 pandemic, and both were always available to answer questions at any time of the day. They Demonstrated care and support for the client. Thank you, Floyd and Nathan, for a job well done!
Everything was very clearly explained and the servicing of my account was top notch... Great job Pennymac !
The agents clearly explained our questions.
I have been with Pennymac for a few years now. Refinanced twice already. They are honest and up front with their answers. Answered all of my questions. Reassuring me why I stayed with them.
They were very quick and easy.
Everyone with PennyMac that I communicated with were all very friendly , understanding, and patient . I didn’t feel pressured , in fact I’m glad that they did all they could to keep us on track and be patient as well. I appreciate the clarifications made and the open communication that was provided . All my questions were answered. Thank you again !
I had several questions that I was told I could ask the loan officer. I emailed and called several times and no one ever answered an email or could answer my questions. This was frustrating. Denny answered our questions as it got closer to our close date but communication before that was lacking.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,107 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.