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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I don't have further feedback.
Jennifer O. thoroughly communicated with us throughout the entire process. Even during the processing time when I inquired to make sure everything was on track, I received a prompt reply stating where we were in the process.
Smooth easy process. It couldn't have gone better.
Elizabeth was very helpful and friendly. She answered all my questions and was very responsive in getting back to me when I called and made the process very smooth and easy.
My agent tried her best to keep me informed as to where the application process was at any given time. The underwriters kept the loan process going longer is the only frustration that I had.
Customer service was excellent and is 10+/10. Team worked to close quickly which helped me save money. The only reason I didn't give a 10 is that I still feel the closing costs (particularly staying with the same company) could have/should have been less.
There are several areas of improvement. Major issues were 1. Closing was scheduled but no one showed up or communicated that its cancelled 2. Correct Closing disclosure was not provided even after requesting several times 3. Several email follow-up was unanswered and had to call to get someone to respond 4. Title company I had asked to use at the time of rate lock was not assigned for title and closing and because of that I have to pay $399 to trust attorney to transfer the deed to my trust.
The process was quick and easy. Any questions I had were answered quickly so the process could keep moving along.
Communication with Rosario was a struggle. I am not sure if due to the East Coast West Coast thing but it was very difficult. This loan came down to the wire and we were not sure that we were going to close on time until an hour before the closing. This created a very stressful situation for me, my wife and my family.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,665 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.