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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The loan processing agent was not helpful, often antagonistic, did not provide requested information when asked. Closing documents were done improperly by PennyMac multiple times and resulted in significant delay in closing. I had to go through significant effort to contact PennyMac in Order to get the loan closed. I was not reimbursed for the cost of the delay. I was not informed of the cost of the points for the loan. I had to go through customer service multiple times. Terrible.
You guys ROCK quickly got me closed at a great rate with very minimal hassle ! My loan was a va streamline that was smoother then I could have imagined Thank you to the whole team !!!
N/a
Great customer service!
Both Jason Staples and Christopher Cruz were very easy to work with and helpful. They answered all of our questions and made the process as painless as possible. We would absolutely recommend them to our friends.
From start to finish, process was easy and quick. Loan officer Terrence Smith was very knowledgeable and helpful with our VA refi loan and application process. Website made communication, document requests/submission, reviews, and e-signing super easy. Our rep from the pennymac team, Jazmine Elliot, called weekly and gave Greatly appreciated updates on the status of our loan. Closing was done on time in the comfort of our home. Great job Pennymac!
Rob G, our loan originator is so prompt in updating us where we are in the loan process. Thank you!
We had a great experience using PennyMac to refinance our house. Because out mortgage was already with them it took a lot less time than it normally does to finance a home and to close on the loan. Everyone on the refinance team was very responsive helpful. I would recommend PennyMac to everyone.
Refinance went smoothly and quickly
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,184 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.