PENNYMAC's cover image
Claimed

This profile has been claimed by the business owner or representative.

PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

Get directions
WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.548,666 reviews
Select a rating
JEREMIAH M.'s profile image
JEREMIAH M. 
on Birdeye

3 years ago

very fast and efficient 

Jennifer C.'s profile image
Jennifer C. 
on Birdeye

3 years ago

Great job! Thank you! 

Brian C.'s profile image
Brian C. 
on Birdeye

3 years ago

Deion was absolutely outstanding. I called him with a concern and it was simply the best customer service I have ever received over the phone. He called me back promptly with an answer and had coordinated resolution with the title company. Deion deserves a raise! 

Michael F.'s profile image
Michael F. 
on Birdeye

3 years ago

Seamless, easy process. Every issue we had was promptly addressed. We got a great rate! Thanks Pennymac 

Zachary T.'s profile image
Zachary T. 
on Birdeye

3 years ago

This took much longer than expected to close, but is understandable during these times of changing processes due to COVID fall out. What hurt was the fact that Penny MAC didn’t get my taxes right the first time we closed. Every month that closing got delayed I was being penalized $500. Closing the first time took 25 days. Refinancing with the same company almost exactly a year later due to an error on Penny Macs end that we the customer had to pay for ended up in an entire summer of frustration 

kenneth L.'s profile image
kenneth L. 
on Birdeye

3 years ago

great job and painless 

Wayne S.'s profile image
Wayne S. 
on Birdeye

3 years ago

These are hectic times for mortgage loan companies who are handling a huge volume of applications to refinance at significantly lower rates. I experienced some delay being able to talk to a loan officer but once that happened, I received priority attention and the process was thorough and quick. Good people doing a good job! 

Mark W.'s profile image
Mark W. 
on Birdeye

3 years ago

Thanks 

DURHAM M.'s profile image
DURHAM M. 
on Birdeye

3 years ago

Applying under my business only. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 48,666 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 5:00 p.m.