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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Easy process
The issues were mostly caused by Covid -19. Questions and replies were delayed because of the fact that it had to go through several steps to get to the correct person and then for them to reply back. Because of these delays documents weren't sent to the person needing them and they were requesting them again when already sent. This caused the loan not to process when we were told and had to pay 2 more loan payments that they advised we wouldn't have to in the beginning.
It was an easy process.
Rob was great. Other people who joined in during the process, another Rob or Robert and James I believe, were requesting a document several times after I had already submitted following the request from Rob. I called both people back immediately and left voicemails stating that i had already provided the information and that i was now anxious over the repeat requests and worried my application was compromised. Neither returned my call leaving me uneasy about the process.
From application to closing, the process was smooth and super easy on my end.
Wonderful team to work with. Easy to communicate and make sure all documents were submitted.
Simple, streamlined process
A very pleasant company to work with during a time of lots of stress. Great service and friendly staff. Recommend for anyone looking to buy a house.
Except for the length of the process Due to coronavirus, the process was smooth and clear. Bob was very responsive And helpful.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,667 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.