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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Delays due to credit review...I already had a loan with you and it should not have taken 6 weeks to get through the review with a 800+ credit score.
Best rates hands down! Also, great customer service that was with you to guide you through each step of the process.
I found it difficult to reach anyone by telephone when I had questions. I left voice mail messages multiple times, but did not receive responses to most of them and received no responses to questions I emailed. We actually considered going with a different lender because we were not receiving follow up to our calls.
Just great service , no issues everything was very clear and easy to follow GREAT JOB EVERY ONE
Marandar left for another position where I had to contact Teresa Henry to get an update. Teresa did an excellent job in communicating and following up on the status of my loan process. Teresa was excellent. I give Teresa a 10.
I had to send documents twice. The closing time I picked was 4pm, after I was off work. The notary that brought the closing documents informed me she was told my closing was at 9am, during my working hours. The notary called the night before the closing to inform me. The day of the closing early that morning i had to ask for time off unexpectedly so I could sign my documents.
I had a great experience with PennyMac. I stayed updated with information via email and phone calls regardless of the time of day. Even during this pandemic, everything was done with ease and I couldn’t be more satisfied with the service, support, and staff.
Blen Alemu was very knowledgeable, really caring and responsive. The whole process was easy, painless and much quicker than expected. I am a happy customer.
A closing date was selected and then an hour before closing, the notary called to say he didn't have the loan documents from PennyMac. No one from PennyMac called me. For the next three weeks I followed up but never got an email or call back. Finally, three or four weeks after I was supposed to close I got a random call about setting up a new date for closing. Jordan had no clue why I couldn't close that day and offered no apology for not following up on the status.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,667 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.