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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
It was the best experience I ever had
I understand you are busy with refinancing right now. I was told we would close in July. I closed a month later with nothing more than an email saying it’s waiting for underwriting. I emailed asking what is taking so long mid August and never received a reply.
Yes, you need to improve the lines of communication with in your organization. Lack of communication between PennyMac employees as well as the title company. Constant making myself available for closing and PennyMac kept missing the mark.
Everything went smooth. It was all laid out for us and an overall easy process.
Painless experience.
Not great...
Several family members refinance through PennyMac. The interest was low and the service was 5 Star!
We gave the best ph. number and time to call to the first agent we spoke to. That information was either not given to Yester, or she didn't read the file information regarding that. Yester continued to call the least best ph. number which did not reach the applicant, and continued to call at times when the applicant was not available. The lack of personal service is another reason we won't recommend PennyMac. Yester's emails were just templates. We got the same template 3-4 week's in a row.
I really enjoyed working with Nancy. She answered all my questions and was pleasant to work with.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,086 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.