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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.548,670 reviews
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Spencer B.'s profile image
Spencer B. 
on Birdeye

4 years ago

The process from start to finish was seamless. The communication was excellent and PennyMac made the process easy. Thank you! 

TERRY M.'s profile image
TERRY M. 
on Birdeye

4 years ago

Smooth transaction from start to finish. 

JOHN D.'s profile image
JOHN D. 
on Birdeye

4 years ago

Everything was so smooth and fast. We were incredibly pleased. 

John H.'s profile image
John H. 
on Birdeye

4 years ago

We have four loans with PennyMac. We thought because of that, we would have a smoother and quicker process. It was not. We are disappointed with our last two transactions with PennyMac. It might be due to COVID issues, but we probably won't go back to PennyMac next time unless we have better service. Once Lara Leighton got involved, she helped to expedite and straighten out issues. Without her assistance, it would have been a terrible process. Sorry, but that's the truth. 

Eric H.'s profile image
Eric H. 
on Birdeye

4 years ago

This has been the best Refinance experience we have had. From the first person we spoke to, to the closing, everything went smoothly and no unexpected surprises. We received answers and education on all questions asked and all representatives were forthright, honest and pleasant. A complete pleasure to work with you all. Only one small negative was the hold time on the phone when calling in. Thanks again for doing a great job! 

Hector B.'s profile image
Hector B. 
on Birdeye

4 years ago

Everyone I spoke with was great. 

Linda G.'s profile image
Linda G. 
on Birdeye

4 years ago

Closing was changed 10 times!As of yet, my taxes weren't paid and I am waiting on those figures from my disbursement. 

SOSTENES I.'s profile image
SOSTENES I. 
on Birdeye

4 years ago

I had a very good experience with your company Penny mac thank you angain 

Brian M.'s profile image
Brian M. 
on Birdeye

4 years ago

Great Experience! Cant Beat the APR and customer service. Thanks Penny Mac! 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 48,670 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open on Monday at 6:00 a.m.