This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
GREAT EXPERIENCE, VERY HELPFUL STAFF
Refinancing my house was easier than I thought and the savings both monthly and over time with the lower interest rate was worth the effort.
Simple, prompt, straight forward communication
The process was easy and stress free from start to finish.
Better communication. I never received any response to the emails sent by me to my Mac team. Neither could I talk to anyone easily as most of the time my calls went to voicemail and didn't receive a call back even after leaving a voicemail. Not sure who if my loan processing agent even received my emails or they just got lost to the common my Mac email. Having dedicated email IDs for loan processing agents would be great instead of the common my Mac email id
It was a great experience
Yup
Clear expectations from the beginning of the loan process would have made it better. The loan took too long to close. I applied in April and the loan closed in September.
Working with Jerold Jackson was phenomenal. He was able to lock in a competitive rate for us, was responsive, and was a terrific partner in our refinance process. Once we moved on from Jerold, however, I had consistent difficulty in reaching Ashley Tolliver who was assisting me thereafter. Prior to closing, I tried calling and emailing multiple times to go over the specifics of the cash to close and delivery thereunder. I was not able to reach Ashley before closing, which was unfortunate.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,670 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.