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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
There were too many people involved in the process and the timeline did not match up. Phone calls were not returned in time from individuals and there were different numbers being presented. In the end, I was glad everything came together but it was a very stressful process. Even after finally completing the documents last week, I was emailed that some documents still required a signature. Not a smooth process.
I really enjoyed working with Daily Webb. The rest of the process was bumpy, to say the least. Documents were requested from me not only twice, but sometimes up to 5 times after I had already submitted them. Then, time sensitive documents became outdated and had to be requested again. The communication from Ammie often did not match what Daily and I had agreed upon. It often felt like a situation where the right hand didn't know what the left hand was doing.
I was very skeptical at first with doing the refinance on line. But Nathan assured me and showed me credentials to ease my mind and make it an easy process. Great experience. Thank you
Multiple questions to My MAC Team went unanswered. Closing documents were inaccurate. Notary at closing was dismissive and unprofessional. I regret this process.
It was simple and easy to do. We closed only two an a half weeks after the initial applications. The notary came to our house for closing. Overall it was a great experience. I never thought refinancing would be easier than buying the house. Saved $400 a month which is almost unheard of.
Mr. Deion was articulate and kept me abreast of all timelines and what was expected of me. He also answered any questions that I may have had.
My experience completing a loan refinance with PennyMac was great. Got great advice & help on what type refinance would benefit me most. After the process started, everything was completed via email and electronic documents, which I love since I am busy. Final closure also went smoothly.
Nicholas did a fantastic job!!! Lots of communication!
It was very professional, knowledgeable, enlightening, informative, courteous.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,670 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.