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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
Hermes is a great guy and you should keep him in customer-facing positions. He was honest on the process backup and very helpful. I would work with Hermes again. PennyMac, however, seems to be a mess. Sure, rona and the low rates caused a perfect storm of lots of customers that were hard to serve. What I don't understand is why my refi (simple, no cash out) had to take so long. You're the lender! You're just changing a rate but you can't get out of your own way. You requested all....
Great experience
Everything was communicated clearly and quickly. The agent way friendly and helpful in all actions.
Excellent experience with Jamie & Penny Mac
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Great experience! This refi was very straight forward and easy to complete!
With the exception of a small glitch in the beginning every was very smooth and handled quickly. We appreciated the personal attention given to us and would highly recommend PennyMac to anyone looking to refinance.
I was led to believe that the process will be simple and swift. It was way worse. It required more paperwork compared to purchasing a home and instead of 6 weeks, it took 10.
The entire process from beginning to end was made extremely stress free. From the approval process with Ignacio Barrientos, who was very very pleasant and knowledgeable. To the closing process with Brent Kapaun, who was amazing. He walked me through ever step. He was courteous and informative and patient. I can’t thank him enough. They were an amazing team.
PENNYMAC has a 4.5 star rating with 48,670 reviews.
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.