This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
There were issues with closing 2 properties at the same time. Having 2 different appraisers and 2 different underwriters caused timing and paperwork issues. I'm not sure how often it happens but maybe when a buyer closes multiple properties right next to each other you broker 1 appraiser and 1 underwriter just to streamline the process. There was also some confusion on the closing paperwork. My information was different between the 2 sets of paperwork. It was handled well.
Very friendly staff that made the process smooth and comfortable.
Good job!
Everyone I dealt with throughout the process were extremely helpful and very professional.
Great communication. Efficient process. From application to closing things went smoothly.
Hello, I was impressed with the patients demonstrated during the sessions with the PennyMack entire team. As I was not very computer savvy. Thanks for making the experience a pleasant one. You people are great and very professional. I would recommend PennyMack to any one! Thomas D.
The only issues I had involved multiple closing disclosures that kept changing even the day of closing and no reason why. Andrea didn’t answer questions well, she is difficult to understand, and needs to be coached about taking ownership of the process as the face of pennymac to the customer. Listen to her calls you will see what I mean.
The entire team , from beginning to end was very professional and courteous throughout. Thank you Roshonda and Sev.
The overall process was easier than the original purchase of my home. I expressed my concerns & goals to the loan officers. He gave me viable options, I selected one and the rest was history. My loan processing agent did the rest. Ms. Wiggins was my point of contact and the 'face' of PennyMac. She represented her company well by; always having or finding the answers and returning communications within a few hours. She supported me through the entire process and was top notch. Thank you, Marcia!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,088 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.