PENNYMAC

Rebecca R. 

on Birdeye

4 years ago

It was effortless from beginning to end. I submitted a simple request for refinancing information from the website and received a call with 5 minutes. I then was provided a number of options and I appreciated that I was not just given the differences in dollar amounts, but that the pros and cons of each option was explained to me. As the process moved along I quickly had any questions answered due the open line of communication I was offered. Great experience overall, Thank You!!!!! 

Idalia P. 

on Birdeye

4 years ago

I still have not had anyone return my calls, concerns or emails!!!! The three people I spoke with said they would forward my concerns to management and still no returned calls or emails. I was advised on SEVERAL occasions that my closing loan figures were $291,000. I asked for the documents and all three times I was told they would be sent and they were not sent. I voiced my concerns several times thru emails and calls that my final loan figure was $293400. and I want my $2000. Please have 

Jennifer La B. 

on Birdeye

4 years ago

Everyone from beginning to end was absolutely fantastic. I have a job where I am overseas for weeks or months at a time and they worked quickly to ensure everything was done prior to my departure. All of your team members were friendly yet professional, in fact I told them both I wish my coworkers were more like them! :) Thank you for taking the time to explain EVERYTHING I had a concern with and giving me the best option. 

Alma T. 

on Birdeye

4 years ago

The process was very efficient, easy and without delays or problems. Tabatha was excellent when initiating the loan process and made herself available if I had questions or needed her assistance after the initial process. Nate kept me posted on the status of my loan and was prompt to acknowledge my emails. I have been receiving offers from other institutions from years and I am very glad I stayed with PennyMac: 

JOSEPH M. 

on Birdeye

4 years ago

My only complaint was that there was an approximately 3-4 second delay during our telephone conversations. 

AMANDA M. 

on Birdeye

4 years ago

Very easy process and everyone was friendly and helpful throughout. I was very pleased! 

GREGORY G. 

on Birdeye

4 years ago

This was a easy and fast process. 

DANIEL M. 

on Birdeye

4 years ago

This was the easiest, most efficient finance/refinance we’ve ever experienced. 

Peter K. 

on Birdeye

4 years ago

Couldn’t have been easier. Requirements were clear and easy to upload and entire process went much faster than I expected.