PENNYMAC

Robert W. 

on Birdeye

5 years ago

PennyMac, Ruben Luna, and Liem Nguyen were terrific in refinancing my mortgage. Everything went smooth and I got a great interest rate that lowered my monthly payment by $193. In fact, the loan was completed sooner than I first expected. It was a great experience. 

KEEYA F. 

on Birdeye

5 years ago

The representative stepped in and addressed all of my concerns . 

Jennifer S. 

on Birdeye

5 years ago

Great 

SHAWNA-KAY W. 

on Birdeye

5 years ago

The communication when it was time to close could’ve been much better! I was completely lost on my closing date. I had no final closing disclosures nor did I know how much I was expected to bring to closing. I called Penny Mac repeatedly on my closing date and no one could help me. I didn’t know the closing was still on the schedule until my doorbell rang. 

Jamie C. 

on Birdeye

5 years ago

Took 4 attempts to finally close! 

Paul D. 

on Birdeye

5 years ago

I already had Penny Mac, so the refi was simple enough. I was able to save a little over $400 per month. The only part that was frustrating was that my cash to close kept changing. It went all the way from me getting $200 to paying $1,700. I would still recommend them. 

SARA M. 

on Birdeye

5 years ago

Thank you for the great customer service! 

JOSE A. 

on Birdeye

5 years ago

They work with my refinance and gave me the best rate. No stress in the process. I recommend them!!! 

Ayeshia S. 

on Birdeye

5 years ago

This was the worst experience I have ever had. Both Nekita (Kita) Morris and Arthor Tate should no longer work for this company. Little to no communication. My emails were ignored. I was promised 2 months without payments, but only received one month.