PENNYMAC

Candy S. 

on Birdeye

5 years ago

Excellent and timely responses. Always made sure we knew what was going on. 

ALISHIA B. 

on Birdeye

5 years ago

When calling for more clarity, hard to communicate with someone......and changes made, lack of of a live person 

Jeffrey F. 

on Birdeye

5 years ago

Refinance Loan closing took longer than actually buying the house. I had to follow up with loan rep. ZERO questions have been answered. Cash due at signing didn't match my documents, received an email at 2am the morning of closing from the rep stating the amount due at closing, which was unexpected. The closing rep came to closing with another amount all together. No record of payment. Called into find out about my property tax payment, with no answer. ...ran out of room. Have more to type! 

Kyle D. 

on Birdeye

5 years ago

2nd home I have closed with PennyMac and they are always quick and pleasent to work with. You always have a person that is your point of contact and make sure your happy throughout the process. They are very transparent and easily reachable. 

LARRY B. 

on Birdeye

5 years ago

More communication from servicing agent. 

SAMUEL S. 

on Birdeye

5 years ago

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DAVID N. 

on Birdeye

5 years ago

My home loan was already with PennyMac so doing an In-house VA streamline refinance to save hundreds a month was a no brainer. The process was smooth and the closing went extremely fast. My advice to fellow veterans is to do it before you miss out. 

DANIEL G. 

on Birdeye

5 years ago

The whole process was simple and quick. 

CORDELL S. 

on Birdeye

5 years ago

Great Experience with Penny Mac!! Drew was a on point and very helpful with processing my loan.