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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Reasonable experience with no problems. I am not sure what else needs to be said.
Timely updates and communication. Flexibility Ease of document transfer via online portal
No Comment.
Icenia was great to work with. Though she was extremely busy (demand for refinances is high), she was happy to answer my questions and always made me feel like they were welcome. The process was honestly very fast! I'm a current PennyMac customer who chose to stick with them through the refinance because I've had no problems with them, and this experience made me feel good about that decision. The company they use for closing could have been safer (no eSign), but I'm happy with PennyMac.
Great
I think the ability to avoid inquiries, because of the electronic communication capabilities, are to great a temptation for most people to resist. People on my end of this process do not do this every day. There is no replacement for HUMAN to HUMAN communication.
More one on one talks, make it more personal. It seemed and felt very disconnected. Random emails requesting documents and then being told they weren't needed. Just a bit confusing at times. Long wait periods to move or complete with no communication.
The refinancing process was clear and fast. I got great assistance from Mr Jeffries Johnson and Ms Icenia Davis. It was a pleasure!
Great experience and follow through
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,368 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.