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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Everything went smoothly even though it was all done by phone and email.
The streamline process is wonderful.
It was easy, and very understandable. When questions came up they were answered right if way. When we were presented with the incorrect settlement amounts and I brought it to the teams attention the issue was resolved right if way.
Absolutely great service and communication. Each person was professional and courteous and patient. I would recommend Penny Mac to my family and friends. The process was simplified and all documentation was easily obtained or transmitted online.
I was a little confused about the spelling of my name on the documents. Some were with intial, some short name, and some a combination of both.
Fast and easy loan process
Communication. All of the frustrations I experienced boiled down to a lack of communication, both on the PennyMac side, and their contracted title company/notary. The first notary was two hours late and brought the wrong paperwork, and the second was a no-show. The third and final notary brought a different closing disclosure than the one PennyMac had provided, but it was close enough that I signed. In the end, I felt desperate to end the pain of their dysfunctional communication.
Poor communication from staff. Through the whole process I didn’t know what was happening or in what step we were on. Information was not clear and definite. I had to call the loan officer for clarification. However staff was very friendly and the whole process went fast and smooth which is why maybe there was no need to keep me inform since it was a pretty smooth straightforward process. Overall I’m very pleased because I got an excellent deal with a low interest rate.
The overall experience, the application process exceeded my expectations with both communications and time from start to finish. The whole Penny mac team made it simple and were very helpful to any questions I had. I will highly recommend Penny mac to anyone looking to buy a home.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,081 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.