PENNYMAC

CHARLES MCCANTS J. 

on Birdeye

4 years ago

Process began in mid-April and closure in mid-August. Way too long for a refinance when PennyMac held the mortgage. As a result, addition bank docs requested as ones I had previously sent were older than 60 days & a request for "all pages" of a bank statement when the documents show "Page 1 of 1." Because of the delay we were able to take advantage of new mortgage rates, from an initial quote of 3. 25% to 2.625% Robert Gillespie who came in late was very good and closing went well. 

Robert I. 

on Birdeye

4 years ago

They make buying a home easy. Great communication and I loved having “my Mac team” by my side every step of the way after the application process until closing. Very friendly and real people to work with. 

ALEXANDER T. 

on Birdeye

4 years ago

Been reaching out with questions since after signing the closing documents and have never heard back. Phone calls never went answered during the refinance. Not able to speak to anyone at all, only directed me to a voice mailbox. The service from Rachel was great, I'm just disappointed in how Pennymac as a company limits the communication. I still have unanswered questions that are time-sensitive and don't know if ill ever hear back. 

Robert O. 

on Birdeye

4 years ago

Communication. All of the frustrations I experienced boiled down to a lack of communication, both on the PennyMac side, and their contracted title company/notary. The first notary was two hours late and brought the wrong paperwork, and the second was a no-show. The third and final notary brought a different closing disclosure than the one PennyMac had provided, but it was close enough that I signed. In the end, I felt desperate to end the pain of their dysfunctional communication. 

Brianna W. 

on Birdeye

4 years ago

Beginning of the process was fine but middle to end experience wasn’t great. Questions needed to be asked repeatedly because I was not getting a response or the answer was rushed and unclear. At times I felt there was a lack of professionalism in email communication. Happy with the loan itself but process could be improved. 

Betty B. 

on Birdeye

4 years ago

Poor communication from staff. Through the whole process I didn’t know what was happening or in what step we were on. Information was not clear and definite. I had to call the loan officer for clarification. However staff was very friendly and the whole process went fast and smooth which is why maybe there was no need to keep me inform since it was a pretty smooth straightforward process. Overall I’m very pleased because I got an excellent deal with a low interest rate. 

Sylvester J. 

on Birdeye

4 years ago

I would highly recommend PennyMac, everything about the loan was communicated and done in a timely manner. Very great customer service. 

Jamie G. 

on Birdeye

4 years ago

The overall experience, the application process exceeded my expectations with both communications and time from start to finish. The whole Penny mac team made it simple and were very helpful to any questions I had. I will highly recommend Penny mac to anyone looking to buy a home. 

Robert S. 

on Birdeye

4 years ago

During the initial application contact was great and i was called by Penny Mac and instructed what to do and questions were answered. Initial document upload was fine. When I transitioned to the MAC team i would get emails from them and reply with questions. Not one email was answered! Not one! I Phone contact was just as bad. Mr. Lusk of the MAC never responded to me even once.