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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The documents were sent to me wrong. After they were corrected supposedly, they should have been sent to me for approval, as requested. They were not and the notary came out for closing. I could not sign the documents so they had to be redone and a notary had to come out a second time. Also when we called PennyMac to try to get ahold of our representative it took all day to get someone to return the call.
Very time consuming process. Frustrating when some emails were sent from other employees who were not my loan advisor, which resulted in confusion because my advisor told me one thing and the emails said another. Questions that I sent via email were responded to with a phone call rather than an email reply, which was difficult to juggle during the work day with a young child at home. I am glad this process is completed and that I had a kind, caring advisor.
The refinance was easy & a few steps on my part needed to be done. Everyone on the PennyMac team was very nice & helpful. Explained the procedures with the questions that I had. the closing was easy & fast. I would recommend them to others.
Of note - our first loan agent, Arthur, was fantastic. Patient, intelligent, helpful, and timely. A+ rating for him. The rest was awful. Because of delays by PennyMac, duplicate/addn'l docs were needed. The upload site doesn't let you see what has been uploaded. One person can't upload for both buyers (ie wife can't upload statements for herself and her husband). Hermes never knew what was going on. A call to the east coast at 9p is unprofessional. Notary was incredibly late.
From begining to end this was the most flawless and smothest refi and or home loan process I have been a part of. This is my 2nd time refinance in 15 years. I have built 3 homes over the last 20 years and this process was the best by a long shot. The communication from the 1st phone call to the last secured email was clear and concise. Sharing needed documents was simple. An overall joy for something that is usually a pain.
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Great service!
Took a bit longer than expected but agents were clear on time frame once process got started, transparent and honest with Details
Lack of communication, shifting cash to close numbers, and 2 closings rescheduled within 2 weeks is not the right way to do business. We finally closed but we still have no clue why our closing was rescheduled 2 times previously.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,081 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.