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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,086 reviews
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Mansingh M.'s profile image
Mansingh M. 
4 years ago

It’s great time work with you penny Mac company and there customers service they so loyalty and Explain clearly about our question .thank you PennyMac team  

Michael A.'s profile image
Michael A. 
4 years ago

! 

Wayne G.'s profile image
Wayne G. 
4 years ago

Aside from the subpar tech platform for the entire process it was done quickly and communicated very well. Both my loan rep and servicer did an excellent job. I only mention the online tools as it seems like PennyMac is using something that was developed a long time ago. Only advice I would give is to spend some $$ on updating your user interface. 

MARVIN A.'s profile image
MARVIN A. 
4 years ago

Great service! 

LISA C.'s profile image
LISA C. 
4 years ago

John Buchanan was very knowledgeable and very helpful. My closing happened in just over 2 weeks. So easy and so fast, I can't recommend highly enough. 

Carlos P.'s profile image
Carlos P. 
4 years ago

Took a bit longer than expected but agents were clear on time frame once process got started, transparent and honest with Details 

ANDRE T.'s profile image
ANDRE T. 
4 years ago

Lack of communication, shifting cash to close numbers, and 2 closings rescheduled within 2 weeks is not the right way to do business. We finally closed but we still have no clue why our closing was rescheduled 2 times previously. 

ALEXANDER T.'s profile image
ALEXANDER T. 
4 years ago

Been reaching out with questions since after signing the closing documents and have never heard back. Phone calls never went answered during the refinance. Not able to speak to anyone at all, only directed me to a voice mailbox. The service from Rachel was great, I'm just disappointed in how Pennymac as a company limits the communication. I still have unanswered questions that are time-sensitive and don't know if ill ever hear back. 

Sylvester J.'s profile image
Sylvester J. 
4 years ago

I would highly recommend PennyMac, everything about the loan was communicated and done in a timely manner. Very great customer service. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,086 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.