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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
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What made my experience great was the loan representative Brianna Koke. She is absolutely amazing. If I ever need to refinance with PennyMac I want her!!! She kept her word and called me every time she said she would. She was very patient and understanding. She is the absolute best!!!! PennyMac better keep her on the pay roll because she exemplifies what real customer service is!!!
Great communication of next steps and expectations from initial call through closing along with the best rates. I would highly recommend getting a mortgage through Pennymac.
I am a previous PM customer. The start of the loan process with Bailey Greene was outstanding however once it left his hands it was a cluster. I wish I just stayed with him. Rosario was very nice butLacks the knowledge of her job. I was homeless for 15 days and it added more expenses, she did not know the FHA guidelines that a second appraisal which she then delayed for a week. Her supervisor Stephen NEVER called my team back either. My Attorneys never had proper communication with either.
From the very first call I received to the document signing at closing, I truly felt like I had a team of experts assisting me along the way. In particular, both Carol Dion and Paulette Wiley were exceptional at helping me understand the process and giving me instructions on what to expect and what to do when I needed to take action. What impressed me most was that Carol made me feel like a person and not just a number when we first talked and Paulette continued that through the whole process.
The response times were slow.
Entire refi process was well above expectations. Even closed well before expected date!
The assistance they provided me it was clearly all the time and understandable to all cuestions. thanks.
The process took longer then was originally told it would take. Other than the time it took to close, it was a great outcome.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,795 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.