PENNYMAC's cover image
Claimed

This profile has been claimed by the business owner or representative.

PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

Get directions
WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,081 reviews
Select a rating
Walter D.'s profile image
Walter D. 
4 years ago

The speed of process could've been improved and inquiries could've been addressed more efficiently. Jennifer Ovando did a great job but in between her assignment and the loan officer (Ryen Tang) things could've been communicated better. 

JULI A.'s profile image
JULI A. 
4 years ago

Hermes was great to work with. He was pleasant and willing to explain any part of the process. 

CHRISTOPHER K.'s profile image
CHRISTOPHER K. 
4 years ago

500 characters wasn’t enough so bulletpoints. The communication was completely unsatisfactory. The delay in response was horrible. And even then, the information we received was often inaccurate. Were told we would need a cashiers check or wire transfer and the closing company let us know a personal check would be fine. Our last number from Hermès was $600 more than the cost and we never received the final paperwork from him letting us know that. Asked for the same paperwork multiple times. 

Roan Gaston S.'s profile image
Roan Gaston S. 
4 years ago

Everything went great with the process from beginning to end. Everything went as expected. 

JAMES H.'s profile image
JAMES H. 
4 years ago

Stayed in touch and answered questions. The attorney that came to the house was very friendly and professional. 

Joseph R.'s profile image
Joseph R. 
4 years ago

Shalom was a pleasure to work with and communicated frequently and timely. 

SHARONROSE N.'s profile image
SHARONROSE N. 
4 years ago

The closing was very quick and they made it very easy. 

LETRIECE H.'s profile image
LETRIECE H. 
4 years ago

The beginning of the process was rocky and the same documents were requested several times. But once Nancy took the lead everything flowed seamlessly. She’s awesome. 

Gulam H.'s profile image
Gulam H. 
4 years ago

Very great work 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,081 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.