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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I really like the team and my agent when I had a questions he were returned my call or answered my Right away and we keep me informed on everything step of the process I am really happy with the service
You guys ROCK quickly got me closed at a great rate with very minimal hassle ! My loan was a va streamline that was smoother then I could have imagined Thank you to the whole team !!!
Rob G, our loan originator is so prompt in updating us where we are in the loan process. Thank you!
We didn’t feel that Caprecia was a great communicator. The feeling in her communication with us was like calls were a formality and she was just checking the box. We didn’t feel like our questions were answered adequately and timely. We felt Caprecia talked down to us at different times. The initial loan agent was great to work with and the closing notary was pleasant, but the in-between was painful and we’re glad it’s done. We’d normally recommend PennyMac, but the MacTeam needs attention.
Once direct phone communication with Blen was open after months the process was better. Communication with originator Joseph was awful, not accurate, no communication so many times, inaccurate communication plain False communication. Blen did help clear up some of this information once we spoke to her in the phone.
The process was quick.
Good
In regards to Marques, there was a difference between the amount on the closing costs he sent to me vs. What actually happened. I emailed him twice with no response. Not a big deal, I just wanted to understand. The original loan officer, Carol Dion was excellent! She made it quick and easy. I understand Covid makes it difficult, but I was just frustrated 😞
I had a hard time getting in touch with anyone to ask questions. There was no representation at the closing. Only a notary that would not answer any questions we had. I didn’t feel comfortable and confident during the closing because of this.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,671 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.