PENNYMAC

SHARON G. 

on Birdeye

5 years ago

it was a smooth process 

Gerren M. 

on Birdeye

5 years ago

Overall I was happy with the service as the end result was what my wife and I were hoping for which was to lower our monthly payment. During the process I felt Molly wasn’t being given very clear answers from the underwriting team as she was unable to give me a true time frame. I was told at the start of the process should only take around 30 days and it ended up being a little over 2 months. The updates were vague and not helpful but Molly would call me back if I left a voicemail and explain. 

Hillary L. 

on Birdeye

5 years ago

Smooth and easy process! 

PEACHES S. 

on Birdeye

5 years ago

Communication was key during our refinance. Thank you for the amazing service! 

JUSTIN Q. 

on Birdeye

5 years ago

Awesome! 

Robert M. 

on Birdeye

5 years ago

There was barely any communication throughout the process. I had to call, email, chase several times then received a different answer from each person I got on the phone. Everyone was nice, the loan rep was very nice. I had noidea when docs were drawn. A notary called me which was great. No one told me my loan funded, no one. I had to call escrow and they were never told from pennymac and it funded 3 days prior, wow! I know everyone busy, but so no excuse. 

JOSE Y. 

on Birdeye

5 years ago

Great communication from the first interest in refinancing to the of documents. All questions and concerns where answered. 

SCOTT P. 

on Birdeye

5 years ago

Ask the people that did my refinance...It should be well documented 

SELALI M. 

on Birdeye

5 years ago

Macy was great as well in the beginning. Monique took over and helped tremendously. I was not stressed out throughout the process. Monique is a very good communicator, and very professional. She was there throughout whenever I needed. Monique thank you very much, all the best!