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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Loan process was pretty easy. Everything was done via the phone and email. E sign was easy as well. My loan processor always was quick getting back with me.
I have requested a copy of my appraisal several times. This is the only part that is still frustrating with my experience
The ease of submitting documents and knowing they were secure through the PennyMac portal. Also closing was a breeze and very accommodating. Great and friendly staff.
All calls came from a main number but when I called that number I had to leave a message...if a customer is assigned a specific agent then his/her number should also be assigned so when contacted only their voice mail should come up not a general number.
Very friendly and prompt service.
quick time to close and fairly easy process
Process was smooth, to the point, and no fine details.
Experience was speedy and professional. Able to match competitors.
Single point of contact for the entire process. If a customer makes a request then that request should be carried out unless there are legitimate reasons. Partially without explanation is unacceptable.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,795 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.