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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,088 reviews
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GILBERTO S.'s profile image
GILBERTO S. 
4 years ago

Jennifer was very nice and knowledgeable but the process took about 3 months. I was asked for the same documents numerous times and my follow up emails and phone calls to confirm the documents had been received would go unanswered for days so that made it a little stressful. We have been with PennyMac for 5 years and wanted to continue with PennyMac so we are very happy with the outcome. 

JACK H.'s profile image
JACK H. 
4 years ago

It was great in the respect that we did not have to leave our home to transact our business! All the information was clearly communicated by email and phone conversations and that made things more relaxed for us! We will look to PennyMac again if the need should arise for future mortgage financing. 

NEMFEL C.'s profile image
NEMFEL C. 
4 years ago

Communication was delayed with no direct email contact given and seemed to filter through an automated mailbox. My last communication with Jennifer was not responded to - maybe because after our loan closed communication is no longer required? I was following up on a possible refund of prorated mortgage payment that she had mentioned. Also, there was confusion with duplicate requests for docs and the online portal was not intuitive with duplicate docs displaying and status not updating. 

Roy A.'s profile image
Roy A. 
4 years ago

Very friendly and knowledgeable ! 

Cameron C.'s profile image
Cameron C. 
4 years ago

Na 

Kevin M.'s profile image
Kevin M. 
4 years ago

H 

JASON S.'s profile image
JASON S. 
4 years ago

Derek made it great! 

Dustin K.'s profile image
Dustin K. 
4 years ago

The whole process with Pennymac was great. Jamie was awesome to work with and very helpful. We had a surprise pop up on our credit score but Jamie helped walk us through the steps to get this corrected. Great experience overall. 

Theron K.'s profile image
Theron K. 
4 years ago

It was fast and easy with very little wait time. All paperwork was electronic until the close and then it’s was done in my home in about 20 minutes. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,088 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open at 6:00 a.m.