PENNYMAC

TIMOTHY C. 

on Birdeye

5 years ago

- so many different people were contacting me regarding the loan. I didn't know who to contact for what. - was hoping that b/c we were keeping the same mortgage company that this whole process would be a lot easier than it was.... but it wasn't - didn't realize that there would be closing costs again just for refinancing - employees on the west coast should be more considerate of when they are calling people on the east coast. We would get phone calls sometimes after 9pmEST  

Melissa E. 

on Birdeye

5 years ago

The process was easy. Liam kept me in the loop throughout! 

JOHN F. 

on Birdeye

5 years ago

A very good experience. Available to help when needed 

Donald P. 

on Birdeye

5 years ago

I understand that the mortgage industry is very busy, but our application was close to 60 days active. Then when Gina was reassigned to our case, it all move to completion very quickly. Thanx Gina! 

WILLIAM Tonkins S. 

on Birdeye

5 years ago

Great experience. PennyMac responded quickly to all my questions and concerns. They were very informative about the whole process and made clear next step as we proceeded' 

NOLAN M. 

on Birdeye

5 years ago

Thank you for everything ! 

KENNETH S. 

on Birdeye

5 years ago

It would have been helpful to be able to call directly to Jerika. She did always get back in touch with us , just didn’t like going through a central number. 

Josef M. 

on Birdeye

5 years ago

Little hiccup happened with explanation on my wife’s paystubs but the fact that we worked it out very easily over the phone made all the difference. The combination of remote and personal touch made the difference. 

WHITNEY B. 

on Birdeye

5 years ago

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