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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Refinancing with PennyMac was a fairly pain free experience that provided me with a better loan arrangement that also saved me money. Almost every step was done digitally and I was able to get a hold of someone within an hour at each step of the process. I would recommend them to just about everyone.
NA
Considering all that is going on, the process was smooth and very professional.
I worked with two people named James. Both of these gentlemen were well versed in their positions, communicated clearly, were very personable. These two gentlemen made this a painless experience. I am so thankful I went with PennyMac again.
It was very nice to be able to talk to the same representative about the loan process. I was a little surprised about how long the loan took and that it cost me so much to close on a loan with the same company that I had my original loan from. But other than that I was happy with Kami and the process.
My MAC team were very patient and courteous , explained things thoroughly, and followed up promptly.
Thank you
While I realize that this is a difficult time because of COVID-19, I do feel the whole process was extremely dragged out. The requests for documents were confusing to a person who is really not great with uploading documents on the computer.. Things got much better when Brent Kapaun was assigned to my account. He kept in touch with me on a regular basis and was very professional and helpful. The appraiser and notary were also excellent.
Although it took a very long time to get to talk with someone and to get the refinance started after that it was smooth as can be.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,673 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.