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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Nathan was extremely helpful. His turnaround response was great. Amazing guy to work with. He made the process smooth that I did not have to worry about anything.
Easy process and great communication!
Nathen did a terrific job in making the process pretty painless... responsive to our questions, helpful instructions, no surprises. Very professional throughout. Thanks very much for all your help! Tom S.
Everything was fast and smooth
My experience with Pennymac throughout this process has been phenomenal! From my first call with Terrell Jean to the entire process with Nathan Hoffman, I was impressed the level of attention, responsiveness and overall customer service provided. Terrell did a great job of quickly getting me pre-approved and Nathan made the entire process extremely seamless. Nathan walked me through my responsibilities, kept me informed of the process and answered all of my questions. THANK YOU!
quick and easy
What stands out is I called and went to voicemail, but decided not to leave a message. About two hours latter, I got a call back, just making sure there wasn’t an issue that I needed help with. Great service.
PennyMac team was easy to work with, accommodating and worked quickly on our IRRL. Thanks to Nick and Ryan for all of their help!
The process was explained to be easier than it actually ended up being. Closing costs were more than expected and needed to cash to close that was previously not required. Our loan officer was EXTREMELY hard to get ahold of. I'm talking 5 or so emails and calls before we would get an email that did address our issues. Closing dates were cancelled and not communicated so we were at the scheduled appointment waiting and not able to reach anyone. This just added more money to our costs each time.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,673 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.